Contact Center

Create stronger customer relationships. Connect effectively with customers to build loyalty and enduring relationships.

Today, we are sitting at the edge of a major transition in the customer care market. The manner in which customers prefer to interact with companies is changing substantially, and businesses of all sizes are challenged with providing customer care in the manner in which customers wish to be served. This provision goes far beyond what many have termed the “multichannel contact center” and into the realm of what we call Customer Collaboration.

INETMINDS delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

  • Delivery of each contact to the most appropriate resource anywhere in the enterprise
  • Comprehensive customer profiles using contact-related data
  • Segmentation of customers, and monitoring of resource availability
  • Routing to the most appropriate resource to meet customer needs and conditions
  • Presence integration to increase caller satisfaction through improved agent performance

INETMINDS has the experience, skills and tools to assist your enterprise in achieving improved results through UC. Each consultant in our team has solid, in-depth credentials in discovery, analysis, design, selection and implementation of contact center solutions and applications.

We maintain our standards through best practices including careful consultant screening, qualifications, peer review, and quality assurance. Our commitment to excellence benefits your enterprise by delivering a high-quality yet economical project outcome in the targeted scope and time frame.

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